If different teams need to work on the same incident following different workflows and SOPs, you can create a collaborative incident to synchronize all users' work.
Before you begin
- Create the Security Center users and user groups to match the teams of Genetec Mission Control™ operators, with an incident supervisor assigned to each team (only necessary if you want to dispatch the collaborative incident to supervisors).
- Configure distinct incident types to be dispatched to each team. These incident types are to be used as sub-incidents of the collaborative incident you are going to define.
What you should know
Procedure
-
At the bottom of the window, click the arrow button beside
Incident (
), select
Collaborative incident, and enter the name of the incident
type.
-
In the Identity page, configure the appearance of the incidents on
maps (Icon and Color).
Genetec Mission Control™ entities share the same set of custom icons. You can use any PNG or JPG file as an icon. A PNG file with transparent background works best.Best Practice: To make the collaborative incidents stand out in the incident list, use a distinct icon (default =
). -
In the Properties page, add the
Sub-incidents that are dispatched to the individual teams when
the collaborative incident is triggered, and configure the General properties as
required.
NOTE: Response and resolution time properties are not available in collaborative incidents, and must be set for each sub-incident if required.If the sub-incidents should never be triggered independently, set their Allow manual trigger option to OFF.
