To allow supervisory users to see the incidents dispatched to the people they manage, you must configure them as incident supervisors of the people they manage.
An incident supervisor is a user who sees an incident in the Incident monitoring task because they supervise the incident recipients. Incident supervisors are not incident recipients themselves. A user cannot be both supervisor and recipient of the same incident.
What you should know
When a user skips a step in the standard operating procedure (SOP), the system immediately sends a message to their supervisor. The message stays in the supervisor's notification tray until the incident is closed.
- From the Config Tool home page, open the User management task.
- Select the user you want to configure as a supervisor, and click the Supervision tab.
- In the Supervisor of field, click Add an item (), and select the users and user groups that you want this user to supervise.
- Click .