To expand the visibility of a Genetec Mission
Control™
incident, you can forward the incident to users who are not currently listed as
recipients.
What you should know
The incident recipient is the user that the incident
has been dispatched to. This user can see the incident in the Incident
monitoring task. You do not need to
take ownership of the incident in order
to forward it, but you do need the
Forward incidents privilege. If you want to remove
the incident from your workspace,
transfer the
incident instead of forwarding it.
Procedure
-
In the Incident monitoring task, do one of the following:
- Right-click an incident from the incident list.
- Right-click an incident on the map.
- If the incident is selected, click Actions (
) at the bottom of the dashboard.
-
Click Forward.
The Recipients dialog box appears, listing only the users
who are currently not recipients.
-
Select the users and user groups you want to forward the incident to, and then click
OK.
Results
The incident is forwarded to all selected recipients, whether they are online or
not.