Installing Genetec Mission Control™ 2.11 - Genetec Mission Control™ 2.11 GA

Genetec Mission Control™ User Guide 2.11 GA

Applies to
Genetec Mission Control™ 2.11 GA
Last updated
Content type
Guides > User guides
Genetec Mission Control™

To upgrade your Security Center system to a collaborative decision management system, you must install Genetec Mission Control™ on all Security Center servers and workstations.

Before you begin

  • Read the Genetec Mission Control™ Release Notes for known issues, supported upgrade paths, system requirements, and other information about the release. Click here for the most recent version of the release notes.
  • Ensure that a supported version of Security Center is installed before installing Genetec Mission Control™.
IMPORTANT: Make sure you install Genetec Mission Control™ on all Security Center servers hosting the Directory role or the Incident Manager role, and on all Security Center client workstations.


  1. Get the Genetec Mission Control™ installation package from your representative of Genetec Inc.
  2. Double-click setup.exe to launch the Genetec Mission Control™ Installer.
  3. On the Choose Setup Language page, select either English or French and click Next.
    The Welcome to the InstallShield Wizard page appears.

  4. On the Welcome to the InstallShield Wizard page, click the links to read Genetec Mission Control™documentation in PDF format, and then click Next.
  5. On the License Agreement page, read the terms in the Genetec™ Software License Agreement, select I accept the terms in the license agreement, and then click Next.
  6. On the Setup Type page, choose a setup:

    This option installs both Genetec Mission Control™ and RabbitMQ on a Security Center server. However, if you only have Security Center Client is installed, choosing this option only installs Genetec Mission Control™.
    This option opens the Custom Setup page. On that page, you can choose to install Genetec Mission Control™ or RabbitMQ individually.
    IMPORTANT: By choosing to install RabbitMQ, you install the latest version. However, Genetec Mission Control™ also supports earlier versions. If you have other products that require an earlier version of RabbitMQ installed on the same machine, such as Sipelia™ 2.5 and earlier, you must select the Advanced option, and clear the RabbitMQ Server option on the next page.
  7. On the Custom Setup page, select the software you want to install.
    A custom install is useful when you want to install one of the applications, such as RabbitMQ, on another server for high availability.

    Mission Control
    Must be installed on all servers hosting the Directory role or the Incident Manager role, and all client workstations.
    RabbitMQ Server
    Can be installed on any server, not necessarily a Security Center server. If RabbitMQ is already installed on this machine for another product, clear this option. Genetec Mission Control™ is also compatible with older versions of RabbitMQ.
  8. Click Next or Install.
  9. If you chose to install RabbitMQ, the RabbitMQ Configuration page opens. On this page, enter the following:

    Username and Password
    Credentials used by the Incident Manager to connect to the RabbitMQ server.
    Port to use for secure connection (SSL)
    Communication port for connections between Security Center applications and the RabbitMQ server. The default port is 5671.
    NOTE: The Incident Manager role can only connect to RabbitMQ using the SSL port. Using the non-SSL port results in a failed connection. Refer to Modifying RabbitMQ ports for instructions on modifying the port assignment.
  10. Click Install.
  11. If you have not elected to restart the Genetec™ Server service as part of the installation, restart it after the installation has been completed.


The following are added to Security Center:
  • New privileges.

    To learn about these new privileges, refer to the Security Center Privileges document. The Genetec Mission Control™ privileges are the ones in purple.

  • A new Incident Manager role.
  • Three new tasks: Incident configuration, Incident monitoring, and Incident report.

After you finish

Assign the Genetec Mission Control™ privileges to your users.