Use the Incident report task to search for and review incident related activities, to generate reports based on specific criteria, and to export incident details with all associated evidence.
NOTE: Do not confuse the Incident task with the Incident report task. The Incident task is for Security
Center incidents, and the Incident report task is for Genetec Mission
Control™ incidents. This section describes the Incident report task.
The following figure shows the Incident report task with an example of a generated report.
Incident report filters
You can generate incident reports from the Incident report page, using the following filters.- Incident ID
- Specific incident ID.
- Incident type
- Incident types and categories.
- State
- Incident states.
- Location
- Where (areas) the incidents occurred.
- Priority
- Incident priorities.
- Trigger time
- Incident trigger time range. You can set a relative or an absolute time range.
- Owner
- Incident owner. If the incident is closed, it is the user who closed the incident.
- Description
- Search for a specific text in the incident description field.
- Response time
- The length of time it took to respond to the incident (transition from New to
any other state). You can specify an upper bound and a lower bound in days, hours,
minutes, and seconds.
Under Granted time not respected, use Maximum time for incident to specify incidents that exceeded the maximum response time for that incident type.
- Resolution time
- The length of time it took to resolve the incident (transition from the initial
incident response to the most recent Resolved state change). You can specify an
upper bound and a lower bound in days, hours, minutes, and seconds.
Under Granted time not respected:
- Use Minimum time for incident and Maximum time for incident to specify incidents that did not meet the minimum or maximum resolution time for that incident type.
- Use Minimum time for dynamic procedure step and Maximum time for dynamic procedure step to specify incidents that did not meet the minimum or maximum resolution time for one or more dynamic standard operating procedure steps.
- Include incidents set to Testing mode
- Turn on to include incidents set to Testing mode in the results.
- Custom fields
- Restrict the search to a predefined custom field for the incident. Custom fields are available if they are defined through a custom plugin.
Incident report columns
The following columns are available for the incident report.- Incident ID
- Unique ID assigned to each incident.
- Incident
- Incident type name.
- Priority
- Incident priority.
- State
- Incident state.
- Trigger time
- Time the incident was triggered in Genetec Mission Control™.
- Location
- Location (area) where the incident occurred.
- Description
- Incident description.
- External ID
- ID that links the incident to an external system.
- Category
- Incident category name.
- Monitored by
- User who is monitoring the incident. If more than one user is monitoring the incident, the number of users is indicated instead.
- Response time
- The time it took for the incident to transition from New to any other state.
- Resolution time
- The time it took for the incident to transition from the initial incident response to
the most recent Resolved state change.NOTE: Moving an incident from , updates the resolution time to include time spent in the previous Resolved state.
- Recipients
- Users and user groups the incident has been dispatched to.
- Owner
- Incident owner (user) name.
- Response time granted
- The maximum response time for that incident type. The TTR Metrics privilege is needed to see this column.
- Minimum resolution time granted
- The minimum resolution time for that incident type. The TTR Metrics privilege is needed to see this column.
- Maximum resolution time granted
- The maximum resolution time for that incident type. The TTR Metrics privilege is needed to see this column.
- Latest event
- Last event aggregated to the incident.
- Latest event time
- Time of occurrence of the last event aggregated to the incident.
- Latitude
- Exact latitude of the incident on the georeferenced map.
- Longitude
- Exact longitude of the incident on the georeferenced map.
- Response time (grouped)
- The response time grouped into time periods (1-10 sec, 10-60 sec, and so on).
- Resolution time (grouped)
- The resolution time grouped into time periods (10-60 sec, 1-10 min, and so on).
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