To have an uncluttered view of your incidents, you can set up a filter in the Incident monitoring task.
All users can set up a filter, but you must have the Edit incident filter templates privilege to save your filter to a template.
What you should know
To set up an incident filter:
In the Incident monitoring task toolbar, click
The dialog box for filter setup appears.
Configure the filtering criteria you want to use and click
- Filter the incident by users or user groups.
- Show all incidents that you have permission to view because you are the owner, the recipient, or the supervisor.
- Owned by me
- Only show incidents that you have ownership of.
- Dispatched to me
- (Only if you are a supervisor) Only show incidents that you are a direct recipient of. You are the recipient of an incident either because your profile is configured as a recipient, or because someone has forwarded or transferred the incident to you.
- Supervised by me
- (Only if you are a supervisor) Only show incidents that you are the supervisor of.
- Dispatched to
- Only show incidents that have been dispatched to a specific list of users or user groups. This option is only available to users who have the privilege to supervise the work of other users.
- Only show incidents that match one of the selected incident types and categories.
- Only show incidents that match one of the selected incident states.
- Only show incidents that match one of the selected locations (areas).
- Only show incidents that match one of the selected incident priorities.
- Trigger time
- Only show incidents that were triggered within the selected time range.
In the toolbar area, the number of configured filters is indicated beside the icon. The message X/Y active incidents is displayed, indicating that there are X incidents matching the filters you set, out of a total of Y active incidents.
To save your filter to a filter template:
Click Filter (),
and then click .
The Filter templates dialog box appears.
Do one of the following:
- Click the name of an existing template to replace it.
- Enter a name to create a new template.
- Select Public if you want all users to be able to use your template (default = Private).
- Click Save.
To load a predefined filter from a template:
- Click , and then click a template name.
To remove the current filter:
- Click Filter (), and then click Clear.
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