To allow another user to manage a Genetec Mission
Control™ incident and to remove yourself and all members of your user group from the recipient list,
you can transfer the incident to users who are not currently listed as recipients.
What you should know
The incident recipient is the user that the incident
has been dispatched to. This user can see the incident in the Incident
monitoring task. You do not need to
take ownership of the incident to
transfer it, but you do need the
Transfer incidents privilege. After you transfer an
incident, you lose your incident ownership and you cease to be its recipient (meaning you
loose the ability to view it). If you still want to be able to view the incident,
forward the incident instead of transferring it.
Procedure
-
In the Incident monitoring task, do one of the following:
- Right-click an incident in the incident list.
- Right-click an incident on the map.
- If the incident is selected, click Actions (
) at the bottom of the dashboard.
-
Click Transfer.
The Recipients dialog box opens, listing only the users who
are currently not recipients.
-
If you want to guarantee that someone accepts your transfer, turn Ask for
consent to ON (default = OFF).
The displayed recipient list is reduced to those users who are currently
online.
-
Click OK.
Results
If you did not ask for consent, the incident is transferred to all selected recipients,
whether they are online or not, and is removed from your workspace and the workspaces of all
members of your user group.
If you did ask for consent, a pop-up message opens on the screen
of all selected recipients.

Each recipient has 15 seconds to respond. The incident is only
transferred to the ones who accept. If at least one recipient accepts your transfer, the
incident is removed from your workspace. If no one responds within the alloted time, the
incident is not transferred.