As the Genetec Mission Control™ incident owner, you must follow a predefined sequence of steps, called the standard operating procedure (SOP). The SOP guides your response to the incident and helps with the traceability and auditability of your actions.
Before you begin
What you should know
There are two types of SOPs:
- Simple SOP
- A simple incident procedure (or simple SOP) is an ordered list of steps that do not involve multiple-choice questions.
- Dynamic SOP
- A dynamic incident procedure (or dynamic SOP) is a standard
operating procedure where the step sequence depends on the response provided by the
operator at each step. The dynamic SOP is represented by a flowchart in Config
Tool.
You must complete all the steps found in the SOP in the prescribed order before you can change the state of the incident to Resolved, unless your system administrator has configured differently.
NOTE: If you skip a step, your supervisor will
immediately be notified by the system.