Incident Manager tasks disappeared - Genetec Mission Control™ 2.11 SR1

Genetec Mission Control™ User Guide 2.11 SR1
Applies to
Genetec Mission Control™ 2.11 SR1
Last updated
2019-06-11
Content type
Guides
Guides > User guides
Language
English
Product
Genetec Mission Control™
Version
2.11

All Genetec Mission Control™ tasks that were available in Security Desk and Config Tool, such as Incident monitoring and Incident configuration, have disappeared. This can occur when the Incidents (Mission Control) feature is disabled.

Cause

If Genetec Mission Control™ is properly licensed and correctly installed on the Directory server, any expansion server running the Incident Manager role, and all client machines, all related tasks will be visible in Security Desk and Config Tool by default. If the Incidents (Mission Control) feature is disabled, these tasks will be hidden until the feature is re-enabled.

Solution

  1. In Config Tool, open System > General settings > Features
  2. In the Features list, enable Incidents (Mission Control).
  3. Click Apply > Restart.
    NOTE: If any other Security Desk or Config Tool is connected to the system, it must also be restarted to see the changes.