Sometimes, one Genetec Mission
Control™ incident leads
to another. For example, a bomb threat can lead to an explosion, and then a fire. You can help
gather valuable information by linking related incidents together, before and after the
incidents are closed.
What you should know
You must have the
Link incidents privilege to link related incidents together.
However, you do not need to be the
owner of the incident.
Procedure
To link one incident to another:
-
In the Incident monitoring task, click the incident you want to
work on (in the list or on the map).
The incident details are displayed in the
dashboard.
-
In the dashboard, click Related incidents.
The related incidents are divided into three groups:
- Incidents at the source
- List of all incidents that are triggered from the same source as the selected
incident.
- Similar incidents
- List of incidents that are of the same type as the selected incident.
- Linked incidents
- Incidents that are linked to the selected incident by users.
You can filter the first two lists (Incidents at the source and Similar
incidents) by the last Hour, Day,
Week, or Month.
-
At the bottom of the Linked incidents section, click
Add an item (
).
-
In the dialog box that appears, enter an Incident ID, click
Add, and then click Yes.
To remove a linked incident, select it from the list, click
Remove the
item (
), and then click
Yes.
To link multiple incidents together in the Incident
monitoring task:
-
In Incident monitoring, select the incidents you want to link
together (from the list or on the map).
-
Right-click one of the selected incidents and select Link
incidents.
To unlink multiple incidents in Incident monitoring, select the
incidents you want to unlink (from the list or on the map). Right-click one of the
selected incidents and select Unlink incidents..
To link multiple incidents together in the Incident report
task:
-
In Incident report, select the incidents you want to link together
from the list.
-
Click Link incidents.
To unlink multiple incidents in the Incident report, select the
incidents you want to unlink from the list and click Unlink
incidents.