Transferring incidents - Genetec Mission Control™ 2.11 SR1

Genetec Mission Control™ User Guide 2.11 SR1

Applies to
Genetec Mission Control™ 2.11 SR1
Last updated
Content type
Guides > User guides
Genetec Mission Control™

To allow another user to manage a Genetec Mission Control™ incident and to remove yourself and all members of your user group from the recipient list, you can transfer the incident to users who are not currently listed as recipients.

What you should know

An incident recipient is a user or user group that the incident has been dispatched to. Incident recipients can see the incident in the Incident monitoring task. You do not need to take ownership of the incident to transfer it, but you do need the Transfer incidents privilege.

When transferring an owned incident, the process releases ownership of that incident, if the incident is no longer visible in the owner's incident monitoring list. To keep visibility of an incident, forward the incident instead of transferring it.

Tip: You can also hide incidents you do not want to see by setting up a monitoring filter.


  1. In the Incident monitoring task, do one of the following:
    • Right-click an incident in the incident list.
    • Right-click an incident on the map.
    • If the incident is selected, click Actions () at the bottom of the dashboard.
  2. Click Transfer.
    The Recipients dialog box opens, listing only the users who are currently not recipients.
  3. If you want to guarantee that someone accepts your transfer, turn Ask for consent to ON (default = OFF).
    The displayed recipient list is reduced to those users who are currently online.
  4. Click OK.


If you did not ask for consent, the incident is transferred to all selected recipients, whether they are online or not, and is removed from your workspace and the workspaces of all members of your user group.

If you did ask for consent, a pop-up message opens on the screen of all selected recipients.

Each recipient has 15 seconds to respond. The incident is only transferred to the ones who accept. If at least one recipient accepts your transfer, the incident is removed from your workspace. If no one responds within the allotted time, the incident is not transferred.