If an emerging situation does not automatically trigger an incident in your Genetec Mission Control™ system, you can manually trigger an incident to address the situation.
You can trigger incidents from either the dedicated Incident monitoring task or the generic Monitoring task. A predefined list of incident types configured by your administrator are available for you to choose from. If you are not a configured recipient of the selected incident type, you will not see the incident you create in your Security Desk workspace.
What you should know
Do one of the following:
- From the Incident monitoring task, right-click a location on the map, and select Trigger incident.
- From the Incident monitoring task toolbar, select
With this method, you must specify the incident location manually.
- From the Incident monitoring task toolbar, click the Select map drop-down list, right-click an area and select Trigger incident.
- From the area view of the Monitoring task, right-click an area and select Trigger incident.
In the Trigger Incident dialog box, select the incident type from
- In the Comment text box, enter a short description.
If the location is not already selected, use the Location
drop-down list to select the area or entity where the incident is occurring.
If you triggered the incident directly from a map or by right-clicking an area or entity, the location is automatically selected. If the map is georeferenced, the coordinates of the point you clicked are automatically attached to the incident.
- Click Trigger.
The incident is created and appears in the list and on the map with the state New.
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