To define the way a Genetec Mission Control™ incident changes state and affects the rest of system in response to user actions and other stimulus from the system (such as alarms, events, user actions, and other incidents), you can configure the incident workflows.
What you should know
You can configure the workflow by drawing a flowchart connecting selected activities together, beginning with the Start node.
To configure an incident workflow:
On the incident Workflow page, click and drag an activity from the
activity list to the Flowchart window, right below the
An activity node is created.
Draw a flow (arrow) from the Start node to the activity node
Click the Start node.
Four handles appear around the Start node.
Click one of the handles and drag it to the activity node.
Four handles appear around the activity node.
go of the mouse button while the cursor is resting on one of the
An arrow appears, connecting the two nodes together.Tip: Alternately, you can drag your activity node and hover over the Start node. You will see the four handles appear around the Start node. You can drop your activity node on one of the handles and the system automatically draws an arrow connecting both nodes.
- Click the Start node.
Add more activity nodes to your flowchart to complete your workflow.
Many flowchart activities require additional parameters. If your configuration is incorrect, error messages appear at the bottom of the screen. Double-click the activity node to configure the activity parameters.
To go back to the top level, click the Flowchart link above the diagram.Tip: If you have large workflow and want to simplify the view, you can use the Sequence activity to consolidate your workflow view.Consider the following workflow:You can double click inside the Sequence box to see the detailed flow of steps.Workflows can have multiple Sequences in them, and one sequence can be used multiple times at different points in the workflow. You can do this by copying a Sequence box with all its inherent activities and reusing it in the workflow as needed.Tip: The name on the Sequence window can be changed to reflect the activity being carried out.The Flowchart activity box is another activity that can be used to group a set of activities together. It can be used to nest other flowcharts into the primary workflow flowchart configuration.Tip: If you have a workflow that needs to perform a different series of activities based on the outcome of another activity, you can use the Parallel tasks activity.
Typically, when there are more than one Wait activity determining the workflow, Parallel tasks are used. In this example, the system will carry out a different sequence of activities based on the incident state. For instance, if the incident is in progress, it will carry out the sequence of activities listed in the window titled Incident in progress. If the incident is on hold, it will carry out the sequence of activities in the window titled Incident on hold and so on.In the Parallel tasks activity, you can choose when to exit the activity branches:
For a complete list of available flowchart activities, see Genetec Mission Control™ incident - Workflow tab.
- Exit when all branches are completed: When you select this check-box, the system will wait for all activity branches to be completed before exiting the Parallel tasks activity.
- Exit as soon as one branch is complete: When you leave Exit when all branches are completed unchecked, the system will exit the Parallel tasks activity as soon as any one of the branches is complete.
you have completed configuring your workflow, click
Apply to save it.
NOTE: If the incident workflow has an infinite loop configured, during execution, the system will stop the workflow with an error message.
To delete an element (flow or activity) from the flowchart:
- Right-click an element on the flowchart, and click Delete.
To move an activity in the flowchart:
- Click an activity box and drag it to the desired position.
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