Configuring incident workflows for Genetec Mission Control™ - Genetec Mission Control™ 2.12.0.0

Genetec Mission Control™ User Guide 2.12.0.0

series
Genetec Mission Control™ 2.12.0.0
revised_modified
2019-07-18
category_custom
Guides
Guides > User guides
prodname_custom
Mission Control > Genetec Mission Control™
vrm_version
2.12

To define the way a Genetec Mission Control™ incident changes state and affects the rest of system in response to user actions and other stimulus from the system (such as alarms, events, user actions, and other incidents), you can configure the incident workflows.

What you should know

An incident workflow is a series of activities associated to an incident type. These activities are performed by the system during the life cycle of an incident. The activities can change the incident state and properties, affect other entities in the system, or simply wait for a condition to become true. The workflows help automate the simple tasks, such as exporting the incident when it is resolved, so operators can focus on more complex ones.

You can configure the workflow by drawing a flowchart connecting selected activities together, beginning with the Start node.

Procedure

To configure an incident workflow:

  1. On the incident Workflow page, click and drag an activity from the activity list to the Flowchart window, right below the Start node.

    An activity node is created.
  2. Draw a flow (arrow) from the Start node to the activity node (box).
    1. Click the Start node.
      Four handles appear around the Start node.

    2. Click one of the handles and drag it to the activity node.
      Four handles appear around the activity node.

    3. Let go of the mouse button while the cursor is resting on one of the activity handles.
      An arrow appears, connecting the two nodes together.

      Tip: Alternately, you can drag your activity node and hover over the Start node. You will see the four handles appear around the Start node. You can drop your activity node on one of the handles and the system automatically draws an arrow connecting both nodes.
  3. Add more activity nodes to your flowchart to complete your workflow.
    Many flowchart activities require additional parameters. If your configuration is incorrect, error messages appear at the bottom of the screen. Double-click the activity node to configure the activity parameters.

    To go back to the top level, click the Flowchart link above the diagram.

    Tip: If you have large workflow and want to simplify the view, you can use the Sequence activity to consolidate your workflow view.
    Consider the following workflow:
    These set of activities can be added into a Sequence box to give the workflow a more streamlined appearance as follows:
    You can double click inside the Sequence box to see the detailed flow of steps.
    Tip: The name on the Sequence window can be changed to reflect the activity being carried out.
    Workflows can have multiple Sequences in them, and one sequence can be used multiple times at different points in the workflow. You can do this by copying a Sequence box with all its inherent activities and reusing it in the workflow as needed.
    The Flowchart activity box is another activity that can be used to group a set of activities together. It can be used to nest other flowcharts into the primary workflow flowchart configuration.
    Tip: If you have a workflow that needs to perform a different series of activities based on the outcome of another activity, you can use the Parallel tasks activity.

    Typically, when there are more than one Wait activity determining the workflow, Parallel tasks are used. In this example, the system will carry out a different sequence of activities based on the incident state. For instance, if the incident is in progress, it will carry out the sequence of activities listed in the window titled Incident in progress. If the incident is on hold, it will carry out the sequence of activities in the window titled Incident on hold and so on.

    In the Parallel tasks activity, you can choose when to exit the activity branches:
    • Exit when all branches are completed: When you select this check-box, the system will wait for all activity branches to be completed before exiting the Parallel tasks activity.
    • Exit as soon as one branch is complete: When you leave Exit when all branches are completed unchecked, the system will exit the Parallel tasks activity as soon as any one of the branches is complete.
    For a complete list of available flowchart activities, see Genetec Mission Control™ incident - Workflow tab.
  4. After you have completed configuring your workflow, click Apply to save it.
    NOTE: If the incident workflow has an infinite loop configured, during execution, the system will stop the workflow with an error message.

To delete an element (flow or activity) from the flowchart:

  1. Right-click an element on the flowchart, and click Delete.

To move an activity in the flowchart:

  1. Click an activity box and drag it to the desired position.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.