Using the Incident configuration task, you can view configuration
changes that were made on the incident types and profiles, who made the changes, when they were
made, and on which entity settings.
What you should know
Use the Audit trails task to view changes made to the Incident Manager role. Use the Incident
configuration task to view changes made to the incident types and the profiles.
Procedure
To view changes made to the incident types:
From the Config
Tool home page, open the
Incident configuration task.
Click Audit trails > Incident type.
Set up the query filters for the report.
Incident type
Select entire categories or individual incident types.
Initiator
User who made the modification.
Modification time
Time range during which the modification was made.
Click Generate report.
The description of the changes are listed in the report pane.
Click Export report ()
to export your current query results in Excel, CSV, or PDF format.
To view changes made to the profiles:
Click the Profiles tab.
Set up the query filters for the report.
Profile
Profiles.
Initiator
User who made the modification.
Modification time
Time range during which the modification was made.
Click Generate report.
The description of the changes are listed in the report pane.
Click Export report ()
to export your current query results in Excel, CSV, or PDF format.
Example
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