Monitoring Genetec Mission Control™ incidents - Genetec Mission Control™ 2.12.0.0

Genetec Mission Control™ User Guide 2.12.0.0

series
Genetec Mission Control™ 2.12.0.0
revised_modified
2019-07-18
category_custom
Guides
Guides > User guides
prodname_custom
Mission Control > Genetec Mission Control™
vrm_version
2.12

You can monitor incidents that have been dispatched to you, and follow their evolution in real time using either the Incident monitoring or the Monitoring task in Security Desk.

What you should know

Once an incident has been dispatched to you (either by the system or by a colleague), you can follow what is happening using different Security Desk tasks and views.

Procedure

  1. In Security Desk, open either the Incident monitoring or the Monitoring task.
  2. From the task you selected in step 1, you can:

Results

The incident you select is displayed in the dashboard, and your username appears in the Monitored by column of the incident list.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.