About incident ownership - Genetec Mission Control™ 2.13.2.0

Genetec Mission Control™ User Guide 2.13.2.0

series
Genetec Mission Control™ 2.13.2.0
revised_modified
2020-03-30
category_custom
Guides
Guides > Operator guides
prodname_custom
Mission Control > Genetec Mission Control™
vrm_version
2.13

To ensure coordination among security personnel, only one user can be in charge of a Genetec Mission Control™ incident at once: the incident owner. Only incident owners can update the incident properties and state, but observers can add related information and incident ownership can be transferred.

Actions that require incident ownership

Only the incident owner can perform the following actions:
If you can no longer manage an incident, you can:

Privileged users can also forcibly take incident ownership from you.

Actions that do not require incident ownership

Both observers and incident owners can perform the following actions:

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.