Adding comments to incidents - Genetec Mission Control™ 2.13.2.0

Genetec Mission Control™ User Guide 2.13.2.0

Applies to
Genetec Mission Control™ 2.13.2.0
Last updated
2020-03-30
Content type
Guides
Guides > Operator guides
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
2.13

As an observer, you can add valuable information to a Genetec Mission Control™ incident by adding comments, which can help the person in charge of resolving the incident.

Before you begin

You need the Add incident comment privilege to add comments to an active incident.

What you should know

You do not need to be the incident owner to add comments to an active incident.

Procedure

To add a comment to an incident:

  1. In the Incident monitoring task, click the incident you want to work on.
    You can click in the list or on the map.
    The incident details are displayed in the incident details pane.
  2. In the Latest activity section, click Add comment.
  3. In the text box that opens, enter your comment and click Add comment ().
    Your username and comment are added to the incident activity log. Anyone monitoring the incident can read your comments, but only you can change or delete your comments. However, to do that, you must have the Edit/delete incident comments privilege.

To edit your comment:

  1. In the Latest activity section, point to a comment you entered and click Edit ().
  2. In the dialog box that opens, edit your comment and click Save.
    The comment you edited is displayed in the incident activity log, in green. The old version of your comment stays in the activity log, but is changed to white.