Incident list in Security Desk - Genetec Mission Control™ 2.13.2.0

Genetec Mission Control™ User Guide 2.13.2.0

series
Genetec Mission Control™ 2.13.2.0
revised_modified
2020-03-30
category_custom
Guides
Guides > Operator guides
prodname_custom
Mission Control > Genetec Mission Control™
vrm_version
2.13

The incident list in Security Desk provides a global view of the active Genetec Mission Control™ incidents, and allows you to sort and group incidents by type, priority, and so on.

Information in the incident list

The following figure shows an example of the information that is available from the incident list in the Incident Monitoring task:

The following columns are available for the incident list:
Incident ID
Unique ID assigned to each incident.
Incident
Incident type.
Priority
Incident priority.
State
Incident state.
Trigger time
Time the incident was triggered in Genetec Mission Control™.
Location
Area where the incident occurred.
Description
Incident description.
External ID
ID that links the incident to an external system.
Category
Incident category.
Monitored by
User who is monitoring the incident. If multiple users are monitoring the incident, the number of users is indicated instead.
Response time
The time it took for the incident to transition from New to any other state.
Resolution time
The time it took for the incident to transition from the initial incident response to the most recent Resolved state change.
NOTE: If you change an incident state from Resolved to In progress to Resolved the resolution time updates to include the time spent in the previous Resolved state.
Recipients
Users and user groups the incident has been dispatched to.
Reminder
The presence of a bell icon () indicates that a reminder is configured for the incident.
Owner
Incident owner (user) name.
Response time granted
The maximum response time for that incident type. The TTR Metrics privilege is needed to report this value.
Minimum resolution time granted
The minimum resolution time for that incident type. The TTR Metrics privilege is needed to report this value.
Maximum resolution time granted
The maximum resolution time for that incident type. The TTR Metrics privilege is needed to report this value.
Supervising
Indicates if you are the supervisor of this incident with a check mark. This column is hidden if you are not the supervisor of any users.
Latest event
Most recent event aggregated to the incident.
Latest event time
Time of occurrence of the latest event aggregated to the incident.
Latitude
Latitude of the incident on the georeferenced map.
Longitude
Longitude of the incident on the georeferenced map.
Custom columns
You can see the following information if enabled in the Incident Manager role in Config Tool:
Alarm context
Context of triggered alarm associated with an active incident.

Actions you can perform on the incident list

Sorting and Grouping
In the list display, you can sort and group incidents according to the different available columns. You can show and hide columns from the display, or use a filter to focus on a subset of the available information.
Incident details
You can click an incident from the list to center the map on the selected incident, and the incident details are displayed in the incident details pane.
Monitoring
You can double-click an incident to open the Monitoring task, which displays the incident and the attached entities, each in a different tile. If your incident video options are configured to display live and playback video, they each appear in a separate tile.