Releasing incident ownership - Genetec Mission Control™ 2.13.2.0

Genetec Mission Control™ User Guide 2.13.2.0

series
Genetec Mission Control™ 2.13.2.0
revised_modified
2020-03-30
category_custom
Guides
Guides > Operator guides
prodname_custom
Mission Control > Genetec Mission Control™
vrm_version
2.13

You can release your ownership of a Genetec Mission Control™ incident so that another user can take ownership.

What you should know

Releasing the ownership of an incident does not remove you from the recipient list of the incident. If you want to be removed from the recipient list, transfer the incident instead.

A user with sufficient privileges can take incident ownership away from another user without that user releasing the incident.

Procedure

  1. In the Incident monitoring task, do one of the following:
    • Right-click an incident in the incident list.
    • Right-click an incident on the map.
    • Click Actions () at the bottom of the incident details pane, if the desired incident is already selected.
  2. Release ownership of the incident:
    • If you are the incident owner, click Release ownership.
    • If the incident belongs to another user, click Release ownership of another user.

      You require the Override incident ownership privilege to select this option.