Setting up incident reminders in Genetec Mission Control™ - Genetec Mission Control™ 2.13.2.0

Genetec Mission Control™ User Guide 2.13.2.0

series
Genetec Mission Control™ 2.13.2.0
revised_modified
2020-03-30
category_custom
Guides
Guides > Operator guides
prodname_custom
Mission Control > Genetec Mission Control™
vrm_version
2.13

To ensure that no incidents are overlooked, you can set up reminders that appear in the notification tray of all incident recipients at regular intervals until the incidents are closed.

What you should know

  • You must have the Add incident reminders privilege to configure reminders in the Incident monitoring task.
  • Incidents with a reminder configured are flagged with a bell () icon in the incident list.
  • Only one reminder can be configured per incident.
  • To add an incident reminder, you must have incident ownership or the incident must have no owner.
  • If you have the Modify/delete reminders privilege, you can modify or delete a reminder that has already been configured.
  • Reminders can also be configured in the incident workflow so that they are always automatically added under the same conditions.

Procedure

To add a reminder to an incident:

  1. In the Incident monitoring task, right-click an incident and then click Add a reminder.
    If someone else is the owner of the incident, you must first take ownership of the incident.
    The Configure a reminder dialog box opens.
  2. Configure the desired reminder settings:
    Recurrence
    The interval at which the reminder notification is displayed throughout the life of the incident. Select one of the following:
    Once
    Once at the specified time.
    Every minute
    Every minute.
    Hourly
    At a specified minute of every hour.
    Daily
    At a specified time every day.
    Weekly
    At a specified day and time every week.
    On startup
    Immediately.
    Interval
    At a regular time interval in days, hours, and minutes, starting from the time the reminder is created.
    Display a specific message
    Display a text message with the incident reminder.
    Trigger incident
    Incident type to trigger every time the reminder is displayed.
  3. Click Save.
    A Reminder section is added to the incident details pane.

To modify or delete an incident reminder:

  1. Do one of the following:
    • Right-click an incident, and then click Modify the reminder or Delete the reminder.
    • In the incident details pane, click the three vertical dots beside the Reminder section, and then click Modify the reminder or Delete the reminder.

Example

If you have a door malfunction incident, and the repair is going to take several days, you can set up a daily reminder that triggers a door inspection incident to remind yourself to expect a status report from the maintenance personnel every day.

You can set the door inspection incident to trigger a reminder every day at 3:00 pm. You can close the door inspection incident when you receive the report from the maintenance personnel. You can close the door malfunction incident when the door is repaired, ending the daily door inspection reminders.