You can remove the link between one or multiple incidents if they are no longer
Before you begin
You need the Link incidents
privilege to link or unlink related incidents.
What you should know
You do not need to be the incident owner
to unlink incidents.
To remove the link between two related incidents:
In the Incident monitoring task, click the incident you want to
You can click in the list or on the map.
In the incident details pane, click Related incidents.
The related incidents are divided into three groups:
- Incidents at the source
- Incidents that are triggered from the same source as the selected incident.
- Similar incidents
- Incidents that are of the same type as the selected incident.
- Linked incidents
- Incidents that are linked to the selected incident by users.
You can filter Incidents at the source and Similar incidents to show
only incidents from the last Hour, Day,
Week, or Month.
At the bottom of the Linked incidents section, click on the
incident you want to unlink.
Click Remove the item ().
To unlink multiple incidents in the Incident monitoring
In the Incident monitoring task, select the incidents you want to
You can select incidents in the list or on the map.
Right-click one of the selected incidents and select Unlink
To unlink multiple incidents in the Incident report
You must have the Modify reported incidents (Genetec Mission
In Incident report, select the incidents you want to unlink from