As the Genetec Mission Control™ incident owner, you must follow a predefined sequence of steps called the standard operating procedure (SOP). The SOP guides your response to the incident and helps with the traceability and auditability of your actions.
Before you begin
What you should know
There are two types of SOPs:
- Simple SOP
- A simple user procedure (or simple SOP) is an ordered list of steps that do not involve multiple-choice questions.
- Dynamic SOP
- A dynamic user procedure (or dynamic SOP) is a standard
operating procedure where the step sequence depends on the response provided by the
operator at each step. The dynamic SOP is represented by a flowchart in Config
Tool.
You must complete all the steps found in the SOP in the prescribed order before you can change the state of the incident to Resolved, unless your system administrator has configured differently.
NOTE: If you skip a step, your supervisor is
notified by the system.
Procedure
Results
Example
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.
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information presented in this video might become outdated with each new release. If you
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