To expand the visibility of a Genetec Mission Control™ incident, you can forward the incident to users who are not currently listed as recipients.
You must have the Forward incidents privilege.
Before you begin
NOTE: If the incident recipient list is set to Everyone, the option to forward incidents is not visible.
You do not need to take ownership of the incident in order to forward it. If you want to remove the incident from your workspace, transfer the incident instead of forwarding it.
What you should know
In the Incident monitoring task, do one of the following:
- Right-click an incident in the incident list.
- Right-click an incident on the map.
- Click Actions () at the bottom of the incident details pane, if the desired incident is already selected.
The Recipients dialog box opens, listing the users who are currently not recipients.
- Select the users and user groups you want to forward the incident to, and then click OK.
The incident is forwarded to all selected recipients, whether they are online or not.