To allow another user to manage a Genetec Mission Control™ incident and to remove yourself and your user group from the recipient list, you can transfer the incident to users who are not currently listed as recipients.
Before you begin
What you should know
In the Incident monitoring task, do one of the following:
- Right-click an incident in the incident list.
- Right-click an incident on the map.
- Click Actions () at the bottom of the incident details pane, if the desired incident is already selected.
The Recipients dialog box opens, listing the users who are currently not recipients.
(Optional) To guarantee that someone accepts your transfer, ask for the current owner's
consent by turning Ask for consent to
The displayed recipient list is reduced to the users who are currently online.
- Click OK.
If you do ask for consent, a pop-up message opens on the screen of all selected recipients, who have 15 seconds to accept or reject your request. The incident is only transferred to those who accept. If at least one recipient accepts your transfer, the incident is removed from your workspace. If no one responds within the allotted time, the incident is not transferred.