Triggering incidents manually - Genetec Mission Control™

Genetec Mission Control™ User Guide

Applies to
Genetec Mission Control™
Last updated
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Guides > User guides
Genetec Mission Control™

If an emerging situation does not automatically trigger an incident in your Genetec Mission Control™ system, you can trigger an incident manually.

What you should know

You can trigger incidents from either the dedicated Incident monitoring task or the generic Monitoring task. A predefined list of incident types configured by your administrator are available for you to choose from. If you are not a configured recipient of the selected incident type, you will not see the incident you create in your Security Desk workspace.


  1. Do one of the following:
    • From the Incident monitoring task, right-click a location on the map, and select Trigger incident.
    • From the Incident monitoring task toolbar, select Trigger incident.

      With this method, you must specify the incident location manually.

    • From the Incident monitoring task toolbar, click the Select map list, right-click an area and select Trigger incident.
    • From the area view of the Monitoring task, right-click an area and select Trigger incident.
    • From the notification tray in the Incident monitoring tasks, click Hot actions () and select incidents to trigger.

      With this method, you must specify the incident location manually.

      To learn more, see Triggering hot actions in Security Center in the Security Center User Guide.

  2. In the Trigger incident dialog box, select the incident type from the list.
  3. In the Comment field, enter a short description.
  4. If the location is not already selected, use the Location list to select the area or entity where the incident is occurring.
    If you triggered the incident directly from a map or by right-clicking an area or entity, the location is automatically selected. If the map is georeferenced, the coordinates of the point you clicked are automatically attached to the incident.
  5. Click Trigger.
    NOTE: You can have multiple Trigger incident dialog boxes open simultaneously and still perform operations in the Incident monitoring task.

    When you close the Incident monitoring task, any open dialog boxes in the closed Incident monitoring task will also be closed.


The incident is created and appears in the list and on the map with the state New.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.