As the Genetec Mission Control™ incident owner, you can
attach entities that add information to the incident you are resolving, such as a camera to show
the incident at a different angle, or a cardholder to show the picture of a person.
Before you begin
If the incident belongs to another user, you must first take ownership of the incident before you
can attach entities to it. If the incident has no owner, attaching an entity automatically
makes you the owner of the incident.
Procedure
To attach entities to an incident:
In the Incident monitoring task, click the incident you want to
work on.
In the incident details pane, click Related entities.
The related entities are divided into two groups:
Source entities
Source entities are automatically linked to the incident through either the
location (area) of the incident, or the entity that triggered the incident.
Attached entities
Attached entities must be manually linked to the incident.
At the bottom of the Attached entities section, click
Add an item ().
If you are viewing the incident in the Monitoring task, you can
drag the entity from the area view to the list of attached entities.
In the dialog box that opens, select the entities you want to attach.
Click Add.
The entities are now attached to the incident. The number entities attached is
displayed in the Related entities section header in the incident
details pane. Double-click the incident to display the attached entities in the tiles of a
Monitoring task.
To remove entities attached to an incident:
Select the desired incident from the list in the Incident monitoring
task.
In the incident details pane, click Related entities.
Select the desired entity in the Attached entities section and
click Remove the item ().
Results
Watch this video to learn more. Click the
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captions in one of the available languages.
NOTE:Although we do our best to keep our videos current, the
information presented in this video might become outdated with each new release. If you
find anything wrong with this video, feel free to contact
us.