You can monitor incidents using either the Monitoring task or the Incident monitoring task. The Monitoring task is optimal for a single monitor, and the Incident monitoring task is recommended if you use multiple monitors with Security Desk.
When an incident is triggered, its behavior and the things you can do with it are exactly the same in both tasks. The differences between the two tasks occur in their specific workspace layout. The following table lists these differences:
| Monitoring task | Incident monitoring task | |
|---|---|---|
| When to use | Only one monitor is controlled by your Security Desk workstation, and you must view map and video side-by-side at all times. | Multiple monitors are controlled by your Security Desk workstation. Four is the recommended number of monitors. |
| Multiple task instances | Supported. | Supported. |
| Incident list | Not supported. | Supported. |
| Map display | The map view replaces the tiles and cannot show incidents. | The map can be displayed alone or with the incident list and incident details pane. |
| Incidents on the map | Incidents are displayed only in tiles, one incident at a time. | All incidents are displayed simultaneously on the map. |
| Span the incident across all monitors | Not supported. | The incident list, map, and incident details pane can all be displayed on different monitors by using multiple instances of the task and modifying the layout. |
| View video and map side-by-side | Only when the tile showing the incident is unpacked. | Displays the video in a tile bubble over the map. |