You can generate, print, and export incident reports to investigate how incidents have
been handled, and profile reports to investigate how profiles have been assigned.
What you should know
You must use the Incident report task to generate incident reports
and the Profile report task to generate profile reports. Unlike the
Incident monitoring task, you can search and review incidents that you
are not the recipient of.
Procedure
To generate an incident report:
From the Security
Desk home page, open
the Incident report task.
Set your query filters and click Generate report.
The results of the query appears as an incident list. You can select the columns
you want to see in the report and change their order. For more information
on how to customize your report, see Generating reports and Generating visual reports.
Click an incident in the result list to center the map on the selected incident and
display the incident details in the incident details pane:
Click
View in Monitoring to open a new Monitoring
task and display the associated incident in a tile.
Click
Export incident export all details and attached entities related
to an incident to a folder (or zip file).
Select multiple incidents from the result list, and click
Link incidents to link the incidents together if you have the
Link incidents privilege.
Click
Export report to export your current query results in Excel, CSV,
or PDF format.
Click
Print report to send your query results to a printer.
You can modify incidents from an incident report if you have the Modify reported
incidents privilege. If an incident has already been closed, you can only:
From the Security
Desk home page, open
the Profile report task.
Set your query filters and click Generate report.
The results of the query appear as a profile action list. You can select the
columns you want to see in the report and change their order. For more
information on how to customize your report, see Generating reports and Generating visual reports.
(Optional) Click Export report () to export your current
query results in Excel, CSV, or PDF format.
(Optional) Click Print report () to send your query
results to a printer.
Results
Watch this video to learn more. Click the
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NOTE:Although we do our best to keep our videos current, the
information presented in this video might become outdated with each new release. If you
find anything wrong with this video, feel free to contact
us.