By monitoring incidents on maps, you can gain a global perspective of a situation, including the location, the overview, and the status of all incidents within a selected area.
The following figure shows an example of the information that is available on an incident map:
- Incident location
- An incident marker is displayed at the location where an incident has been triggered. The icon and the background color of the marker indicate the type of incident.
- Selection
- A circle appears around the selected incident. The incident selected on the map is also selected on the incident list and the details of the selected incident appear in the incident details pane. You can see associated video if a camera is attached to the incident.
- Mouse over
- If you move your mouse pointer over the incident on the map, a pop-up window opens
with the following information:
- State
- Incident state: New, In progress, On hold, or Resolved.
- Owner
- The incident owner is the incident recipient who took ownership of the incident. Only the incident owner can take actions to resolve the incident. An incident can only have one owner at a time.
- Description
- Short text that describes the current situation.
- External ID
- ID that links the incident to an external system.
- Priority
- Incident priority: Low, Medium, High, or Critical.
- Location
- Location (area) of the incident.
- Monitored by
- List of users who are currently viewing the incident details in their incident details pane.
Incident clustering
The count of clustered objects uses the following group sizes: 3, 4, 5, 10, 20, 50, 100, 200, 500. Counts in between these sizes, or larger, are indicated by a plus sign (+). You can click to zoom in on the map to view the individual map objects.
When incidents or alarms are triggered in a clustered area, they are automatically included in the cluster bubble. If active incidents or active alarms are present, a red badge is displayed on the cluster bubble showing the number of active incidents and alarms within that cluster. The following image shows map clusters with active alarms and active incidents:
