You can monitor incidents that have been dispatched to you and follow their evolution in real time using either the Incident monitoring or the Monitoring task in Security Desk.
Procedure
- In Security Desk, open either the Incident monitoring or the Monitoring task.
-
In the task you opened, perform actions as needed:
- View incidents on a map
This action is only available in the Incident monitoring task.
- View, sort, and group incidents
- View the details about an incident in the incident details pane
- View incidents on a map
Results
For more videos on Genetec Mission Control™ operations, see the Using Genetec Mission Control™ in Security Desk video
book.
Tip: There is a cheat sheet available for Genetec Mission Control™ operations in Security
Desk.