In the Incident monitoring task, you can monitor and respond to incidents in Genetec Mission Control™.
The following figure shows an Incident monitoring task in its
default layout, with all three panes:
| A | Search | Search for specific text in the incident type or the incident description. |
| B | Filter | Filter the monitored incidents
based on a set of criteria. The number of filtering criteria applied is
displayed in red beside the Filter ( ) button. |
| C | Profile | Open the Profile
selection dialog box for an operator, or the Profile assignment manager
dialog box for a supervisor. The number of assigned profiles is displayed in red
beside the Profile ( ) button.NOTE: This button is hidden if no profiles are
defined in the system, or if the user is not allowed to see any
profile.
|
| D | Trigger incident | Manually trigger an incident. You can see the triggered incident on the map. (See I). |
| E | Active incident count | Number of active incidents that you are the recipient of. If a filter is applied (see B), the display indicates the number of filtered incidents out of the total number of active incidents. |
| F | Selected incident | The selected incident in the list is circled on the map and displayed in the incident details pane. Double-click an incident to open it in the Monitoring task. |
| G | Map selector | Indicates the map that is displayed. Click the map selector to select a different map. |
| H | Availability status | Indicates the status of the user. Used as a parameter to determine incident recipients. |
| I | Settings | Click  to
change the presentation of your task workspace. You can show or hide certain UI
elements, and change the position of the incident list in reference to the map. You
can also change your default
options for incident monitoring and export. |
| J | Map area | Map area showing where each incident occurred. Click an incident in the list to center the map on that incident. You can see the incident count (see E). Press F9 to alternate the display between List only, Map only, or Both. |
| K | Trigger incident | Right-click anywhere on the map to open a menu and manually trigger an incident at that location. Incident visibility might depend Profile configuration(see C). |
| L | Incident details pane | The incident details pane displays the details of the selected incident. |
Watch this video to learn more. Click the
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For more videos on Genetec Mission Control™ operations, see the Using Genetec Mission Control™ in Security Desk video
book.
Tip: There is a cheat sheet available for Genetec Mission Control™ operations in Security
Desk.
NOTE: Although we do our best to keep our videos current, the
information presented in this video might become outdated with each new release. If you
find anything wrong with this video, feel free to contact
us.