To allow another user to manage a Genetec Mission Control™ incident and to remove yourself and your user group from the recipient list, you can transfer
the incident to users who are not currently listed as recipients.
Before you begin
You must have the
Transfer incidents privilege.
NOTE: If the incident recipient
list is set to Everyone, the option to transfer incidents is not
visible.
What you should know
You do not need to
take ownership of the
incident to transfer it. When transferring an incident, ownership is released and the
incident is removed from the owner's incident monitoring list. To keep visibility of an
incident,
forward the incident instead of
transferring it.
Procedure
-
In the Incident monitoring task, do one of the following:
- Right-click an incident in the incident list.
- Right-click an incident on the map.
- Click Actions () at
the bottom of the incident details pane, if the desired incident is already
selected.
-
Click Transfer.
The Recipients dialog box opens, listing the users who are
currently not recipients.
-
(Optional) To guarantee that someone accepts your transfer, ask for the current owner's
consent by turning Ask for consent to
ON.
The displayed recipient list is reduced to the users who are currently
online.
-
Click OK.
Results
If you do not ask for consent, the incident is transferred to all selected recipients,
whether they are online or not, and is removed from your workspace and the workspaces of your
user group.
If you do ask for consent, a pop-up message opens on the screen of all selected
recipients, who have 15 seconds to accept or reject your request. The incident is only
transferred to those who accept. If at least one recipient accepts your transfer, the
incident is removed from your workspace. If no one responds within the allotted time, the
incident is not transferred.