About incident ownership - Mission Control

Genetec Mission Control™ User Guide

Applies to
Mission Control
Last updated
Content type
Guides > User guides
Mission Control

To ensure coordination among security personnel, only one user can be in charge of a Genetec Mission Control™ incident at once: the incident owner. Only incident owners can update the incident properties and state, but observers can add related information and incident ownership can be transferred.

Actions that require incident ownership

Only the incident owner can perform the following actions:
If you can no longer manage an incident, you can:

Privileged users can also forcibly take incident ownership from you.

Actions that do not require incident ownership

Both observers and incident owners can perform the following actions:
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

For more videos on Mission Control operations, see the Using Mission Control in Security Desk video book.
Tip: There is a cheat sheet available for Mission Control operations in Security Desk.
NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.