Attaching entities to incidents - Mission Control

Genetec Mission Control™ User Guide

Applies to
Mission Control
Last updated
Content type
Guides > User guides
Mission Control

As the Genetec Mission Control™ incident owner, you can attach entities that add information to the incident you are resolving, such as a camera to show the incident at a different angle, or a cardholder to show the picture of a person.

Before you begin

If the incident belongs to another user, you must first take ownership of the incident before you can attach entities to it. If the incident has no owner, attaching an entity automatically makes you the owner of the incident.


To attach entities to an incident:

  1. In the Incident monitoring task, click the incident you want to work on.
    You can click in the list or on the map.
    The incident details are displayed in the incident details pane.
  2. In the incident details pane, click Related entities.
    The related entities are divided into two groups:
    Source entities
    Source entities are automatically linked to the incident through either the location (area) of the incident, or the entity that triggered the incident.
    Attached entities
    Attached entities must be manually linked to the incident.
  3. At the bottom of the Attached entities section, click Add an item ().
    If you are viewing the incident in the Monitoring task, you can drag the entity from the area view to the list of attached entities.
  4. In the dialog box that opens, select the entities you want to attach.
  5. Click Add.
    The entities are now attached to the incident. The number entities attached is displayed in the Related entities section header in the incident details pane. Double-click the incident to display the attached entities in the tiles of a Monitoring task.

To remove entities attached to an incident:

  1. Select the desired incident from the list in the Incident monitoring task.
  2. In the incident details pane, click Related entities.
  3. Select the desired entity in the Attached entities section and click Remove the item ().


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

For more videos on Mission Control operations, see the Using Mission Control in Security Desk video book.
Tip: There is a cheat sheet available for Mission Control operations in Security Desk.
NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.