Changing incident properties - Mission Control

Genetec Mission Control™ User Guide

Applies to
Mission Control
Last updated
Content type
Guides > User guides
Mission Control

As a Genetec Mission Control™ incident owner, you can change the incident's properties, such as the description, priority, location and external ID, as the situation evolves.

Before you begin

If the incident belongs to another user, you must take ownership of the incident before you can change its properties.


  1. In the Incident monitoring task, click the incident you want to work on.
    You can click in the list or on the map.
    The incident details are displayed in the incident details pane.
  2. Click Overview.
  3. At the top of the incident details pane, click Edit ().
    Four fields can now be edited.
    Overview section in the incident details pane of the Incident monitoring task.
  4. Modify the fields as needed:
    • In the Priority list, select a new priority.

      You need the Change incident priority privilege to change this field.

    • In the Description field, enter a text that describes the current situation.

      You need the Change incident description privilege to change this field.

    • In the Location field, open the Incident location dialog box and choose the entity location or move the pin to the desired location.

      The incident location can also be changed from the Actions menu in the incident details pane or you can right-click the incident in the incident list or on the map and select Change location.

    • In the External ID field, enter the ID that links this incident to an external system.
  5. Click Save.


Your changes are added to the incident activity log for audit and investigation purposes.