You can export all details and attached entities related to an incident to Genetec Clearance™ to share it with other parties. The export can be issued from the Incident report task for incidents that are closed.
Before you begin
NOTE: Incidents can be exported only when using the Genetec Clearance
Plugin version 3.5.16 or later.
What you should know
Procedure
-
In the Incident report task, generate the required report and
select a closed incident from the list and click Export incident to
Clearance.
The Export incident to Clearance dialog box appears.
-
Configure the export to Clearance. Choose one of the following:
- Create new case
- Case name
- By default it is the incident name followed by its unique ID.
- Department
- The department within your organization that is responsible for the case. You can only select one department per case. For example, for a theft case, you can assign the case to the Loss Prevention Department.
- Category
- The type of incident. For example, you can categorize thefts as being either employee theft or shoplifting. You can only select one category per case.
- Incident start time
- By default this is the incident trigger time but can be modified.
- Incident number
- Unique incident ID.
- Record number
- A reference number for the case.
- Description
- A description of the case. Be descriptive so that others can easily find your case when searching for cases.
- Select existing case
- Search field
- Type keywords for the existing case and click on
. Select the case from the search
result. - Case validation
- Displays a message informing you whether you have the required privileges to update an existing case.
- Create new case
Results
For more videos on Mission Control operations, see the
Using Mission Control in Security Desk
video book.
Tip: There is a cheat sheet available for Mission Control operations in Security
Desk.