Forwarding incidents - Mission Control

Genetec Mission Control™ User Guide

Applies to
Mission Control
Last updated
Content type
Guides > User guides
Mission Control

To expand the visibility of a Genetec Mission Control™ incident, you can forward the incident to users who are not currently listed as recipients.

Before you begin

You must have the Forward incidents privilege.
NOTE: If the incident recipient list is set to Everyone, the option to forward incidents is not visible.

What you should know

You do not need to take ownership of the incident in order to forward it. If you want to remove the incident from your workspace, transfer the incident instead of forwarding it.


  1. In the Incident monitoring task, do one of the following:
    • Right-click an incident in the incident list.
    • Right-click an incident on the map.
    • Click Actions () at the bottom of the incident details pane, if the desired incident is already selected.
  2. Click Forward.
    The Recipients dialog box opens, listing the users who are currently not recipients.
  3. Select the users and user groups you want to forward the incident to, and then click OK.


The incident is forwarded to all selected recipients, whether they are online or not.