Responding to incident notifications in Mission Control - Mission Control

Genetec Mission Controlâ„¢ User Guide

Applies to
Mission Control
Last updated
Content type
Guides > User guides
Mission Control

As an incident recipient or supervisor, you are notified of new incidents by default and receive incident-related notifications and reminders in your notification tray. You can respond to these notifications or dismiss them when you no longer want to see them.


  1. Click the Incidents () icon in the notification tray.
    A list of incident-related notifications opens. Notifications are followed by reminders, then incidents.

    If there are active incidents queued with Auto-open in Monitoring task, you can see the number of incidents in queue in the notification tray (). These incidents will automatically open in the Monitoring task in order of their trigger time.

  2. Respond to the incident notification as needed:
    • Click the notification or View in Incident Monitoring task () to display the associated incident in in the Incident Monitoring task.
    • Click View in Monitoring () to open a new Monitoring task and display the associated incident in a tile.
    • Click Dismiss () to remove the reminder from the list.
      NOTE: You cannot dismiss incidents from the notification tray.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

For more videos on Mission Control operations, see the Using Mission Control in Security Desk video book.
Tip: There is a cheat sheet available for Mission Control operations in Security Desk.
NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.