To allow another user to manage a Genetec Mission Control™ incident and to remove yourself and your user group from the recipient list, you can transfer the incident to users who are not currently listed as recipients.
Before you begin
NOTE: If the incident recipient
list is set to Everyone, the option to transfer incidents is not
visible.
NOTE: If the incident
recipient list is set to Everyone, the option to forward incidents is
not visible. If the incident type is set to Testing, the option to
transfer incidents is not visible.
What you should know
Tip: You can also hide incidents you do not want to see by setting up a monitoring
filter.
Procedure
Results
If you do ask for consent, a pop-up message opens on the screen of all selected recipients, who have 15 seconds to accept or reject your request. The incident is only transferred to those who accept. If at least one recipient accepts your transfer, the incident is removed from your workspace. If no one responds within the allotted time, the incident is not transferred.