For patrol vehicles equipped with the GlobalSat BU-353S4 USB GPS receiver, if the
Security Center connection status icon is red in
Genetec Patroller™, you can troubleshoot the
issue.
What you should know
The GlobalSat BU-353S4 receiver connects to the in-vehicle computer. Alternatively,
SharpZ3 systems might include the Tallysman TW2412
GPS/GLONASS antenna which connects to the SharpZ3
navigation expansion module.
Procedure
-
Verify that GPS settings have been enabled. For more information, see Enabling Patroller GPS settings.
-
Verify the GPS status in Patroller as
follows:
-
In Patroller, click
Status.
-
Go to the Diagnostics page.
The Diagnostics page indicates if the GPS is active, and the
number of satellites it can detect. The minimum number of satellites is four. Anything
lower than four can indicate GPS signal coverage or antenna issues.
-
Disconnect and connect the USB GPS receiver from the in-vehicle computer.
-
Try connecting to a different USB port on the in-vehicle computer.
-
Verify that the USB GPS receiver is using the most recent driver. For more information,
see Installing the GlobalSat GPS driver.
-
Verify that the USB GPS antenna is detected in the Device Manager, and take note of its
COM port. Then verify that the same port is displayed in .