If you need to troubleshoot potential problems related to the various AutoVu™ components, you can check the status of these
components from the Status screen. You can also generate a log file if you need
Technical assistance.
What you should know
If some of the information does not fit on your screen, you can
swipe the window up and down as needed.
Procedure
-
In the main Genetec
Patroller™ window, tap
Status, then tap Diagnostics.
NOTE: The following screen capture is an example. The
information displayed in the window varies depending on the Genetec
Patroller™ mode you are running.
The Diagnostics window provides the following information:
- State
- The state of the component (e.g. green, red, etc).
- Category
- Which category the component falls under (e.g. hardware, offload,
etc).
- Message
- Detailed message about the status of the component.
-
If you want to save a diagnostic file to your desktop so that you can send it to
Genetec Technical Assistance for troubleshooting your system, click Create
diagnostic file.