If the Sharp is losing connectivity and the
live feed is not working, you can troubleshoot the issue.
What you should know
CAUSE: There might be a problem with the ethernet cable or wire connections. The
Sharp unit might also be offline, or there might be
a hardware or software issue.
Procedure
-
Verify that the ethernet cable is plugged in to both the in-vehicle computer and the
Sharp system's base unit, which is usually
located in the vehicle trunk.
-
Ping the Sharp unit from your in-vehicle
computer to verify that the computer can communicate with the unit, as follows:
You must know the IP address of the Sharp
camera.
-
In the in-vehicle computer, tap .
-
In the Command Prompt, type ping <IP address of Sharp camera> -t, and
press Enter on your keyboard.
-
Do one of the following:
- If you see a reply from the specified IP address, contact your Genetec
Patroller™ administrator. The problem might be
related to the software running on the Sharp unit.
- If you receive the message “request timed out”, the problem might be related to
the computer's ethernet card or other hardware. The problem might also be related
to the setup of the in-vehicle network. For example, your computer might not have
a network address in the same range as the Sharp unit. For more information, contact your
Genetec
Patroller™ administrator.
-
Verify that the camera connection to the base unit is wired correctly. If it is not,
the Sharp system can still read plates, but the
live feed is not displayed. Contact your Genetec
Patroller™ administrator if you suspect this might be the issue.