If you are troubleshooting problems related to Genetec Patroller™ processes or services, you can view your list of error messages from the Status screen.
What you should know
If some of the information does not fit on your screen, you can swipe the window up and down as needed.
Procedure
-
In the main Genetec
Patroller™ window, tap
Status, then tap Messages.
The Messages window opens and the complete list of messages is displayed.
The Messages window provides the following information:- Type
- Type of message.
- Timestamp
- When the process occurred.
- Category
- Which category the process falls under (e.g. initialization, database, etc).
- Message
- Detailed message about the status of the process.