Troubleshooting: Patroller is running but not receiving plate reads - If Genetec Patroller™ is running but you are not receiving any plate reads, you can troubleshoot the issue. - Patroller 7.0 - User guides - Troubleshooting

Genetec Patroller™ City Parking Enforcement User Guide 7.0
Product
Patroller
Content type
Guides > User guides
Version
7.0
ft:locale
en-US
Last updated
2025-12-11

If Genetec Patroller™ is running but you are not receiving any plate reads, you can troubleshoot the issue.

What you should know

CAUSE: The Patroller reads might be paused, or Patroller might not be connected to the Sharp cameras.

Procedure

  • Verify that the cameras are clean and that their fields of view are not obstructed by dirt or ice.
  • In the main Patroller window, verify that the Pause/Resume reads toggle is set to On.
  • Verify that Patroller is connected to the Sharp cameras as follows:
    1. From the main Patroller window, tap Video.
    2. Make sure that you can view a live video feed from the camera.