Troubleshooting: Reads and images taking long to upload - Genetec Patroller™ Curb Sense™ 6.6

Genetec Patroller™ Curb Sense™ User Guide 6.6
Applies to
Genetec Patroller™ Curb Sense™ 6.6
Last updated
2021-02-01
Content type
Guides
Guides > User guides
Language
English
Product
Genetec Patroller™
Version
6.6

If an arrow indicates that uploads to Curb Sense™ are not complete (), you can troubleshoot the issue.

What you should know

  • A check mark on the Curb Sense™ icon () indicates all reads and images have been uploaded.
  • If the cloud icon constantly show a number (), it indicates that events are backed up or are taking longer than normal to send.
  • When you log off, the system warns you if reads and images are still pending upload to Curb Sense™.

CAUSE: Genetec Patroller™ cannot communicate the Curb Sense™ back office.

Procedure

  • Curb Sense™ back office might be experiencing processing delays, wait for a few minutes to see if the issue is resolved. If the issue persists, or if the Curb Sense™ icon displays an error (), contact your system administrator.
  • Verify the cellular connection:
    • To confirm your cellular connection, open a browser on the in-vehicle computer.
    • Ensure that your cellular connectivity is sufficient to support the data traffic. Contact your service provider to ensure you have not reached you data cap and to ensure that the area in which you are operating has sufficient coverage.