If Genetec
Patroller™ is not generating hits for
license plates on a known hotlist, you can troubleshoot the issue.
What you should know
CAUSE: The "hit delay" or "reject count" settings might be
enabled.
Procedure
-
Make sure that your Genetec
Patroller™
administrator has not specified a “hit delay”.
A "hit delay" specifies that the same plate number cannot generate multiple
hits within a certain time period.
-
Make sure that your Genetec
Patroller™
administrator has not specified a "reject count" for the Genetec
Patroller™ unit.
A “reject count” specifies that after a predetermined number of unacknowledged
hits, Genetec
Patroller™ automatically rejects
all subsequent hits.