Troubleshooting: Map is white and only Genetec Patroller™ icon is displayed - Genetec Patroller™ 6.6

Genetec Patroller™ Law Enforcement User Guide 6.6

Applies to
Genetec Patroller™ 6.6
Last updated
2021-02-01
Content type
Guides
Guides > User guides
Language
English (United States)
Product
Genetec Patroller™
Version
6.6

If the Genetec Patroller™ map is all white and only the Genetec Patroller™ icon is displayed, you can troubleshoot the issue.

What you should know

CAUSE: You are zoomed in too close on the map, or your map is for a specific region and you are outside the zone covered by the map.

Procedure

  • Zoom out on the map.
  • Re-enter the region to make the map appear.