Troubleshooting: The in-vehicle computer does not start when the ignition is turned on - Genetec Patroller™ 6.6

Genetec Patroller™ Law Enforcement User Guide 6.6

Applies to
Genetec Patroller™ 6.6
Last updated
2021-02-01
Content type
Guides
Guides > User guides
Language
English (United States)
Product
Genetec Patroller™
Version
6.6

If the Genetec Patroller™ in-vehicle computer is does not turn on when the vehicle ignition is turned on, you can troubleshoot the issue.

What you should know

CAUSE:

The computer might not be receiving power because the base unit of the mobile Sharp system is turned off. This can occur if computer power is supplied through the base unit’s relays.

Procedure

  • Verify that the base unit of the mobile Sharp system is on.
    The base unit is usually installed in the vehicle trunk.
  • In the Sharp Portal, verify that the base unit relays are configured to be closed by default.