Troubleshooting: The in-vehicle computer does not start when the ignition is turned on - Genetec Patroller™ 6.6

Genetec Patroller™ MLPI User Guide 6.6
Product
Genetec Patroller™
Content type
Guides
Guides > User guides
Version
6.6
Language
English
Last updated
2021-02-01

If the Genetec Patroller™ in-vehicle computer is does not turn on when the vehicle ignition is turned on, you can troubleshoot the issue.

What you should know

CAUSE:

The computer might not be receiving power because the base unit of the mobile Sharp system is turned off. This can occur if computer power is supplied through the base unit’s relays.

Procedure

  • Verify that the base unit of the mobile Sharp system is on.
    The base unit is usually installed in the vehicle trunk.
  • In the Sharp Portal, verify that the base unit relays are configured to be closed by default.