Genetec Patroller™ 6.7.1 includes the following known limitations.
| Issue | Description |
|---|---|
| 3514932 | The Patroller database server name cannot contain characters with accents, for example, é. |
| 3066593 | If a user is present in an Active Directory group that is mapped to a Security
Center group, and the same user is also present as a local Security Center user,
there might be ambiguity as to which user is chosen during the login. In such cases,
Patroller arbitrarily picks either the local user (and its password) or the Active
Directory user (and its password). Workaround: Remove the duplicate entry
in the Patroller database.
|
| 3066592 | If an Active Directory user tries to change their password in Patroller, Patroller does not update the Active Directory and the password is not change. Only a user logged on with a Windows account can change their Patroller password. |
| 3066591 | If a user's GUID is changed due to a modification of the user group in Active
Directory, it results in a duplicate entry in the Patroller database. Workaround: Create a new Patroller database and resync.
|
| 2967460 | For SharpZ3 systems using 2.4 mm AutoVu auxiliary PoE cameras for additional context images, the context images displayed in Patroller are sometimes pixelated. |
| 2964908 | When a patrol vehicle moves into a new overtime zone, it can take up to 10 seconds for the auxiliary camera resolution to be updated. License plate reads during this time use the auxiliary camera image resolution settings from the previous overtime zone. |
| 2722135 | If the Patroller mode is changed from Law to Curb Sense, the Patroller log out
window still includes an option to "Offload and exit". This message should not be
displayed in Curb Sense mode. Workaround: Uninstall Patroller, delete all
content from the MobileClient folder except for BeNomad, delete the Data folder,
then reinstall Patroller in Curb Sense mode.
|
| 2592393 | Patroller cannot store images larger than 80 KB if Windows is installed in 32-bit mode. To store larger images, 64-bit mode is required. |
| 2506954 | If the in-vehicle computer's clock is not in sync with Curb Sense™, it is not possible to log in to
Curb Sense. Workaround: In the
Windows Date & time settings page, enable the setting Set
time automatically.
|
| 2489688 | Context images taken while the patrol vehicle is traveling faster than 40 km/h (25 mph) might be slightly distorted. For example, vehicle tires might appear slightly oval in shape. |
| 2478659 | If you disable FILESTREAM manually on the SQL Server Express server, you must either manually reactivate FILESTREAM or reinstall Patroller for the system to operate. |
| 2438460 | Upgrading a Patroller system that is version 6.5 SR3 or earlier requires a database update that erases all operational information. Before upgrading Patroller, offload all license plate reads and hits. |
| 2101419 | When you view a license plate read in Security Desk that includes additional images from context cameras or wheel imaging cameras, these images are displayed in a certain order in the plate read overview image. If any of the cameras are disconnected at the time of the plate read, the overview image will have an empty tile in the bottom-right corner. For example, if the vehicle includes context cameras A, B, C, and D, and camera B is offline, the plate read overview image might display A, C, D, empty. |
| 1870065 | When registering a patrol vehicle with Plate link, if you enter an email
address that is not associated with an authorized users account, the registration
fails and the login window is not displayed again. NOTE: Only authorized users can
manage patrol vehicles in the AutoVu™ Portal. For more information,
contact your Genetec Inc.
representative.
Workaround: Restart the Genetec Patroller™ Config Tool and restart the Plate link
vehicle registration.
|
| 472102 | In SharpX mobile installations where the SharpXS ALPR Processing Unit includes the Navigation option, the ALPR Processing Unit must not be installed with the face plate pointing down or up. For more information on hardware orientation, refer to the AutoVu Hardware Guide for SharpX Mobile Installation. |
| 296429 | Time limited parking: If the configured "Duplicate hit delay" period is greater
than the Overtime rule, duplicate hits are raised during that period. Workaround: Always configure the Overtime rule to be longer than the duplicate
hit delay period.
|
| 227487 | To use overtime enforcement over a period of 24 hours or more, the Overtime rule regulation Applicable hours must be set to All Day. If Applicable hours is set to a time range, then an overtime hit is not raised on the second day. For example, if you have a 1 hour overtime rule that is configured with a specific time of day of 8:00-18:00 and is applicable all week long, a plate read on Monday at 17:00 will not raise a hit on Tuesday if it is read at any time between 8:00-18:00. |
| 225947 | When creating a New Wanted without entering an expiry date, the entry will expire based on the Store Hits setting (default is 120 hours). You can edit the expiry date but once it is edited, you cannot edit it again to set the value back to undefined. |
| 213853 | When using the Plate Copy plugin with Copy plate number to Windows clipboard setting enabled, the plate number copied to the XML file does not correspond to the plate number that was selected in Patroller for overtime and shared permit hits. |
| 134674 | If multiple plates have the same plate number but different issuing states,
provinces, or countries (for example, ABC123 from NY and ABC123 from NJ), hotlist or
permit list changes transferred to Patroller may not be accurate. NOTE: This issue occurs with live hotlist or permit list
transfers only; USB transfer is not affected.
Workaround: To
avoid this issue, make sure you are running the latest versions of both Security Center and Patroller.
|
| 76798 | Patroller raises permit and shared
permit hits for the same vehicles that already have similar hits pending
acknowledgment. For example, if Patroller
raises a permit hit for license plate ABC123, it should not raise another permit hit
for that plate (for the same violation) until you either accept or reject the first
permit hit. Workaround: Whenever possible, accept or reject hits as they
occur. Try not to leave many hits pending.
|
| 59320 | After you acknowledge (accept or reject) a hit in Patroller, the hit icon on the map turns grey,
which is the same color as a read. As a result, you cannot differentiate between
reads and acknowledged hits by looking at the map. This applies to all types of hits
(hotlists, permits, overtime, etc). Workaround: To view acknowledged hits
in Patroller, tap
Hits, and then tap
Review.
|
| 55620 | Patroller switches from live reading
to the list of unacknowledged hits, even when new hits are automatically rejected.
For example, when you set an acknowledgment buffer, you specify a limit to how many
hits can remain unacknowledged before Patroller rejects all subsequent hits. After this
limit is reached, a hit causes Patroller to
switch from live plate reading to the list of unacknowledged hits, even though the
new hit is automatically rejected and does not require user interaction. Workaround: You need to switch back to live reading every time you receive a
new hit, or clear the list of unacknowledged hits.
|